RETURN AND EXCHANGE POLICY
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
● We offer returns within 21 days of purchase and received back within 30 days of initial purchase.
● Items must at least half full.
● Limited edition and sale items are final sale.
Please note we are not responsible for any lost, stolen, or damaged items due to any parcel service fault or for items which tracking shows as delivered.
How do I place a return or exchange?
Please email our Customer Experience team at CE@sonyadakar.com with your order number and the products you'd like to exchange or return, and we'll email you back with the info you'll need to complete your return.
You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
● How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
● What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, please email us at CE@sonyadakar.com with your order number and we’ll take care of it.
● Only items purchased on sonyadakar.com may be accepted for return
Additional important information
● Shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.
● If you are shipping an item over $75, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item.
● Any promotional gifts included in order must be returned to qualify for refund.
● We do not accept international returns
● All bundled items or kits must be returned with all components for a full refund