Refund policy

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

  • We offer returns on items purchased within 21 days and received back to us within 30 days of initial purchase.
  • Items must be in new or gently used condition.
  • Items that have arrived damaged must be reported within 3 days of receipt to qualify for a return.
  • Supplements must be unopened with the tamper seal intact to qualify for returns. If products have been opened, you may receive store credit if returned within 30 days.

All returns are subject to validation and approval at our discretion.

  • Please note that limited edition and sale items are final sale.

How do I place a return?

Please click here to initiate your RETURN REQUEST. 

Once submitted, your request will be reviewed within 3 business days. Once we determine that your order qualifies for a refund, we will email you an RMA (Return Merchandise Authorization) code. Place your return item in the original product box and pack your return in a well-padded envelope or box to prevent damage in transit. Be sure to clearly include the RMA on the outside of the box. Ship your return to:

SONYA DAKAR

℅ Returns
9975 S. Santa Monica Blvd.
Beverly Hills CA 90212

You will receive an email confirmation when your return is processed.

You will be refunded to your original form of payment. We regret that we are unable to refund your original shipping charges.

Items shipped to SONYA DAKAR outside of the returns window, not in new or gently used condition, without an RMA displayed on box, or not purchased at SONYADAKAR.COM, may not be credited back or returned to you. 

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been shown as delivered by Postal Service or a parcel delivery company


International Shipping Policies

Please allow 1-3 business days for your order to be processed and shipped. All international orders are shipped via DHL, and are typically delivered within 6-10 business days from the date that it is shipped.

We regret that we are unable to offer returns on orders shipped outside of the United States.

Customs, Duties & Taxes

All applicable customs and import duties, fees, taxes are the responsibility of the customer.  Packages are shipped DDU (Delivery Duties Unpaid) and will be subject to import fees upon collecting their package.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.

International returns initiated due to refusal to pay duties and taxes, failed attempted deliveries or in the case where recipient is not responsive to communications by the parcel carrier, do not qualify for returns or refunds

Additional important information

  • How do I request an exchange?

Unfortunately, we do not offer product exchanges at this time.

  • How long does it take to process a return?

Please allow two weeks for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. 

  • What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, please visit sonyadakar.com/contact with your order number and we’ll take care of it.

Can I have my shipping fee and shipping insurance refunded?

  • Shipping and insurance fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.

I shipped back my return, though you never received it. Do I still get my refund?

  • If you are shipping us a return, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item nor can we issue a refund for a return that has not been received by us. 

If I return an item, do I get to keep the free gift I received with it? 

  • Any promotional gifts included in order must be included with return to qualify for a refund.

Can I return an order from outside the United States?

  • We regret that we are unable to offer returns on orders shipped outside of the United States. Unclaimed international orders do not qualify for returns. 

Can I return 1 item from a purchased set or kit?

  • All bundled items or kits must be returned with all components for a full refund.